top of page
Shipping & Returns
Shipping Policy
Return & Exchange Policy
Because our product is food-based, we cannot accept returns on opened or unopened tea, matcha, hot chocolate, or other food related items.
If you're unhappy with your purchase, we will work with you to make things right. We are a family run business and our customers are everything to us. You can email us at truenorthteaco@gmail.com with any questions.
We accept returns or exchanges on products that are not food related. In order to receive a refund or exchange, True North Tea must be notified within 7 days of receiving your order. Product must be unused and in its original packaging. What's Your Leaf is not responsible for the cost of your return shipping. Once your return has been received and inspected, your refund or exchange will be issued.
Typically orders arrive in 1-2 business days in Toronto, up to 7 business days across Canada and 7-10 business days in the USA. However, one important consideration is that we are a small tea company and we rely on partners like Canada Post, Purolator and UPS to take care of the logistics. Due to unforeseen circumstances, our logistics partners may become very busy and shipping can take longer than usual. While this can be frustrating for our customers and ourselves, the best course of action is to check the tracking number and reach out to the logistics company directly. If the logistics company isn't able to provide insight with regards to the status of a shipment then we will resend your shipment. Following this, we typically open an investigation with the logistics company and try to recoup any losses incurred.
bottom of page